Q1: What is the full name of the cookie slicer line from Shanghai Yucheng?
A1: The full line is YC-170 Automatic Encrusting Machine + YC-72 Vertical Ultrasonic Cutter + YC-165 Automatic Tray Aligning Machine.
Q2: How many cookies can the automatic ultrasonic slicer make in one minute?
A2: It can run 10-70 pieces per minute, speed knob on the touch screen.
Q3: Can the ultrasonic cutter slice frozen dough?
A3: Yes. The YC-72 cutter uses 20 kHz ultrasonic knife; even frozen dough cuts clean without cracks.
Q4: What thickness of cookie can this line handle?
A4: From 2 mm thin wafers up to 100 mm thick soft cookies, set by one button.
Q5: Is the line able to add nuts or cranberries inside the cookie?
A5: Yes. YC-170 has two hoppers, one for dough and one for nuts or dry fruit pieces.
Q6: Does Shanghai Yucheng offer dual-line layout?
A6: Yes. We can place two sets side by side to double output, sharing one packing table.
Q7: How long is the warranty on the cookie slicer line?
A7: One full year since the machine arrives at your port; motors and PLC included.
Q8: What voltage does the line need?
A8: Standard 220 V, 50/60 Hz, single phase. We can change to 110 V if you need.
Q9: How much factory space does the whole line take?
A9: About 5 m × 1.5 m. We give you exact floor plan before shipping.
Q10: Is it hard to clean after cutting oily cookies?
A10: No. All food parts are 304 stainless steel. Knife lifts up in 5 seconds, belt pops out without tools.
Q11: Can I change the cookie shape for holidays?
A11: Yes. We keep mould drawings for heart, star, tree, round, square. New mould ready in 7 days.
Q12: Does the ultrasonic knife need sharpening?
A12: No. The titanium blade is wear-free. Only wipe with alcohol cloth after shift.
Q13: How do I set the tray pattern?
A13: On YC-165 touch screen choose straight line, stagger or count mode; machine auto-calculates space.
Q14: What size baking tray fits the YC-165 aligner?
A14: Standard 400 mm × 600 mm. Custom size accepted, max 500 mm × 700 mm.
Q15: Can I run the line with only one worker?
A15: Yes. One worker loads dough, the rest is automatic: cut, align, drop on tray.
Q16: How long is delivery time for the cookie slicer?
A16: Stock machines leave our Shanghai factory in 15 days; custom colour adds 5 more days.
Q17: Do you give English manuals and videos?
A17: Yes. We send PDF manual and step-by-step videos by WhatsApp and email.
Q18: What spare parts should I keep?
A18: Two belts, one ultrasonic blade, two sensors. We list part numbers and local suppliers.
Q19: Can Shanghai Yucheng install the line in my country?
A19: Yes. Our engineer can fly over; or we guide you online via Zoom, no extra fee.
Q20: How do I get a price quotation for the cookie ultrasonic slicer line?
A20: Send email to johnyang@yuchengmachine.com or WhatsApp +86 177 0181 3881; tell us cookie size, output, and port name, we reply with full quote in 24 hours.