FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

You are factory or trading company?

We have been focused in this field for more  than 20 years, and we have 2 factory, one for components and other for assembly.

Do you looking for agent?

Yes, we are looking forward to cooperating with agent worldwide.

How can I visit your factory?

We are located in Shanghai, near to Pudong and Hongqiao International airport .

Office Address:  Building#17,No.68,Zhong Chuang Road, Songjiang, Shanghai, China.

Factory Address: No.10,Qingnian road,North industrial zone, Qidong city,Jiangsu province,China.

How Should I Pay For My Order?

Transfer(T/T): 50% T/T deposit and balance before shipment.

Waht is your aftersell service?

Warranty of our machine is 1 year, and we have experienced team to responsible for trouble shot, your problems will be solved quickly.

Is it chargeable if we go to your factory for test?

Of course not, we will prepare the machine for testing, and it's free of charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

What about the Delivery Time?

Because of large order, we need to manufacture machine as schedule.so the leading time will be 10-20 working days depends on your requirements and quantity.

What types of food machinery does Shanghai Yucheng Machinery Co., Ltd. specialize in?

We specialize in a wide range of food machinery, including various types of encrusting machines, fully automatic production lines for cookies, bread, buns, mooncakes, and more. We also offer machines like steamers, ultrasonic cutters, and many others for different food processing needs.

How long has Shanghai Yucheng Machinery Co., Ltd. been in business?

Our company was founded in 2008, and we have been dedicated to the research, development, production, and sales of food machinery for over a decade.

Where is Shanghai Yucheng Machinery Co., Ltd. located?

Our company is located in Shanghai, China, and our factory is located in Jiangsu, China. You can find our detailed address on the Contact Us page of our website.

What are the advantages of Shanghai Yucheng Machinery's products?

Our products have many advantages. For example, our encrusting machines use advanced feeding and cooling designs to protect dough and ingredients. They also have features like self - lubricating systems, imported high - quality components, and unique mixing structures to ensure product quality, durability, and versatility in handling different food types.

Can I request a customized machinery solution?

Yes, we offer customization services. You can contact us to discuss your specific requirements, and we can customize the food production line according to your factory layout and production needs.

What is the warranty period for Shanghai Yucheng Machinery's products?

The warranty period for our products is one year from the date of arriving at the port. Please refer to the product documentation or contact our customer service for detailed warranty information.

Does the Shanghai Yucheng Machinery provide after - sales support?

Yes, we provide comprehensive after - sales support, including technical assistance, availability of spare parts, and maintenance services. Our team is always ready to help you with any issues or questions you may have.

How can I request a quotation for a specific machine?

You can fill out the online inquiry form on our website or contact our sales team via Email or Whatsapp. We will get back to you promptly with a detailed quotation.

Are there any upcoming events or exhibitions where I can see Shanghai Yucheng Machinery's products?

We regularly participate in industry events and exhibitions. Please check our Events page on the website for the latest updates on our participation and upcoming shows where you can see our products in person.

Can I find Shanghai Yucheng Machinery on social media platforms?

Yes, you can follow us on Facebook, YouTube, Instagram for the latest updates, product announcements, and industry news. We use these platforms to share information and engage with our customers.

What certifications does Shanghai Yucheng Machinery Co., Ltd. have?

We are recognized as a "high - tech enterprise" by the government and have received various awards and certifications, such as being a member of the China National Food Industry Association, winning the 2021 China's Top Ten Bakery Brand Manufacturers, and being a part of the 2023 Shanghai High - Tech Achievement Transformation Project.

How does Shanghai Yucheng Machinery ensure the quality of its products?

We conduct strict quality control checks and testing during the manufacturing process. Our machines are manufactured under strict quality control to assure normal operation. We also use high - quality materials and components, and our experienced technical team oversees the production to ensure the highest quality standards.

What is the production capacity of the fully automatic production lines?

The production capacity of our fully automatic production lines varies depending on the specific model and product being produced. For example, our fully automated encrusting machine lines can have a capacity ranging from 10 - 1000 pieces per minute, with product weights adjustable from 15 - 120 grams (for some models).

Can the machines handle different types of dough and fillings?

Yes, our machines are designed to handle a variety of doughs with different textures and fillings. They can handle doughs with high gluten content, as well as fillings that are oily, contain particles, or have high water content. The advanced designs of our machines ensure smooth production processes regardless of the ingredients.

What kind of training does the company provide for machine operators?

Upon installation of the machines, we provide training for operators. This includes instruction on machine operation, maintenance procedures, safety precautions, and how to optimize production. Our goal is to ensure that your staff can effectively and safely operate the machines to achieve the best results.

How does Shanghai Yucheng Machinery stay updated with the latest industry trends?

We have a team of experts who closely follow the technology and industry development trends. We also collaborate with food machinery industry experts, food raw material suppliers, and food factory directors as consultants. This helps us continuously optimize our production lines and develop innovative solutions.

What is the lead time for machine production and delivery?

The lead time depends on the specific machine and order requirements. After receiving your order, we will provide you with an estimated production and delivery schedule. We strive to meet your deadlines while ensuring the highest quality of production.

Can I visit the factory to see the production process?

In some cases, you may be able to visit our manufacturing facility. Please contact us in advance to arrange a visit, and we will do our best to accommodate your request and show you our production process and facilities.

What is the minimum order quantity for your machines?

There is no strict minimum order quantity. We can discuss your specific needs and work with you to find the best solution, whether you are a small business or a large enterprise.

How does Shanghai Yucheng Machinery contribute to the food industry?

We contribute to the food industry by providing high - quality, efficient, and innovative food processing machinery. Our machines help food manufacturers improve production capabilities, product quality, and operational efficiency, enabling them to meet market demands and grow their businesses.

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